Privacy policy

 

Privacy Policy

Effective Date: January 1, 2023

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Phoenix Alchemy Tonics (the “Site”), powered by our trusted e-commerce provider.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

Additionally, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

This automatically-collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Your name

  • Billing address

  • Shipping address

  • Payment information (including credit card numbers, PayPal info, etc.)

  • Email address

  • Phone number

We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfill any orders placed through the Site

  • Process payment information

  • Arrange for shipping

  • Provide invoices and/or order confirmations

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services (based on your preferences)

We use the Device Information to:

  • Help us screen for potential risk and fraud

  • Improve and optimize our Site (e.g., analytics about how customers browse and interact)

  • Assess the success of our marketing and advertising campaigns

3. Sharing Your Personal Information

We may share your personal information with trusted third-party service providers to help us operate our website, fulfill your orders, enhance your shopping experience, and communicate with you. These include:

  • Ecommerce & Fulfillment Partners: We work with secure third-party platforms to manage our online store operations, including order processing, payment handling, and shipping logistics. These partners may collect and store your information as part of providing these services.

  • Analytics Tools: We use services such as Google Analytics and Meta Pixel to understand how visitors interact with our website. This data helps us improve site performance, user experience, and product offerings.

  • Marketing Partners: With your consent, we may share your information with marketing platforms like Facebook, Instagram, or email marketing providers to send newsletters, deliver promotions, or display personalized ads.

We may also share your personal information when required to comply with legal obligations, respond to lawful requests (such as subpoenas or court orders), or to protect our rights and the safety of our users.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via:

5. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. Your Rights

If you are a resident of the European Economic Area (EEA) or California, you have rights to access, correct, update, or delete the personal information we hold about you.

If you would like to exercise this right, please contact us at: Phoenixalchemytonics@pm.me.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at:

PhoenixAlchemyTonics@pm.me