Shipping policy

Shipping Policy

Effective Date: January 1, 2023
Store Name: Phoenix Alchemy Tonics
Website: Phoenixalchemytonics.com

1. Order Processing

All orders are processed within [X–Y business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note:

  • Processing times may be extended during high-volume periods (e.g., sales, holidays).

  • Orders placed after [cut-off time, e.g., 2:00 PM EST] will be processed the next business day.

2. Domestic Shipping (Within [Canada])

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard [e.g., 3–7 business days] [e.g., $19.99 or Free over $250]
Expedited [e.g., 2–3 business days] [e.g., $25.99]
Express [e.g., 1–2 business days] [e.g., $29.99]

  • Free standard shipping is available on all domestic orders over [$250].

  • All shipping times are estimated and not guaranteed.

3. International Shipping

We currently ship to the following countries: Worldwide.

Shipping Method Estimated Delivery Time Cost
Standard Intl. [e.g., 7–21 business days] [Varies by destination]
Expedited Intl. [e.g., 5–10 business days] [Varies by destination]

Customs, Duties, and Taxes:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Phoenix Alchemy Tonics is not responsible for these charges if they are applied and are your responsibility as the customer.

4. Order Tracking

When your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become available.

You can also track your order via your account on our website or by contacting us.

5. Shipping Delays

We are not responsible for delays caused by:

  • Carrier issues (e.g., USPS, FedEx, UPS)

  • Weather, natural disasters, or customs clearance delays

  • Incorrect or incomplete shipping addresses provided by the customer

If your order is significantly delayed, please contact us at PhoenixAlchemyTonics@Pm.me, and we’ll do our best to help.

6. Lost or Stolen Packages

Phoenix Alchemy Tonics is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If this happens:

  • Please check with your neighbors or building management first.

  • Then contact the shipping carrier to file a claim.

  • We’ll do what we can to assist in the process.

7. Address Changes

Please ensure your shipping address is correct at checkout. If you need to make a change, contact us within 24 hours of placing your order. Once an order has shipped, we cannot modify the delivery address.

8. Pre-Orders & Backorders

If your order contains a pre-order or backordered item:

  • Your entire order will ship once all items are available or you will be notified.

  • We will notify you via email if there are any delays beyond the estimated timeframe.

9. Contact Us

If you have any questions or concerns about your shipment, feel free to reach out:

 Email: PhoenixAlchemyTonics@pm.me