Refund policy

Return & Refund Policy

Effective Date: January 1, 2023
Store Name: Phoenix Alchemy Tonics
Website: PhoenixAlchemyTonics.com

We want you to feel confident in your purchase. If you're not completely satisfied, please review our return policy below to see how we can help.

1. Return Eligibility

We accept returns on unopened, unused, and sealed products within 30 days of the delivery date.

To be eligible for a return:

  • The item must be in its original packaging.

  • The product must be unopened and unused.

  • You must have a valid receipt or proof of purchase.

Note: Due to health and safety regulations, we cannot accept returns on opened or used supplement products unless they are defective or damaged.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or partially used supplements

  • Products returned more than 30 days after delivery

  • Gift cards

  • Clearance or final sale items

  • Samples or promotional giveaways

3. Damaged or Defective Items

We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, please email us at PhoenixAlchemyTonics@pm.me within 7 days of receiving your package. Include:

  • Your order number

  • A photo of the damaged/defective item

  • A description of the issue

We’ll either issue a refund or send you a replacement, free of charge.

4. How to Start a Return

To initiate a return, contact us at PhoenixAlchemyTonics@pm.me with your:

  • Full name

  • Order number

  • Reason for return

If your return is approved, we’ll provide detailed instructions on how and where to send your package.

📦 Important: Items sent back without prior approval will not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, damaged product).

  • We recommend using a trackable shipping method and keeping your receipt.

  • We are not responsible for returned items lost in transit.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 5–10 business days.

  • Please note that your bank or credit card company may take additional time to post the refund.

If your return is rejected, we’ll notify you with a reason and, if applicable, return the product to you at your expense.

7. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check your bank or credit card statement again.

  2. Contact your payment provider.

  3. If the issue persists, email us at PhoenixAlchemyTonics@pm.me, and we’ll be happy to assist.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at PhoenixAlchemyTonics@pm.me with photos and your order details.

9. Cancellations

You may cancel your order within 2 hours of purchase by emailing us. If your order has already been processed or shipped, you’ll need to follow the return process above once the item is delivered.

10. Contact Us

Questions about returns? We're here to help.

Email: PhoenixAlchemyTonics@pm.me